【Shipping Instructions】
I. Order Processing Time
All orders are typically processed and shipped within 1-3 business days after payment confirmation (excluding holidays).
Please ensure the shipping information provided at checkout is accurate to avoid delivery delays.
II. Shipping & Logistics Information
After your order ships, we will send shipping details to the email address provided at checkout, including:
– Carrier details
– Tracking number
– Real-time package tracking link
You may use the tracking number to check your package status at any time.
III. Delivery Timeframe
Orders shipped to most countries/regions in Europe and America typically arrive within 7-10 business days after dispatch.
However, delays may occur due to the following factors:
– Destination country/region-specific factors
– Customs clearance progress
– Local transportation congestion or force majeure events
IV. Special Circumstances
The following situations may extend delivery times and are not considered shipping anomalies:
– Customs inspection or clearance delays
– Force majeure events (weather, holidays, public incidents)
– Incomplete or incorrect address information
V. Important Notice
After shipment, your order status will update to “Shipped.” Please monitor your email notifications.
If tracking information remains unchanged or displays anomalies for an extended period, promptly contact our customer service team for assistance.
📧 Email: 13023845567@163.com
📧 WhatsApp: +8613023845567
🕒 Response Time: Typically within minutes on business days
【30-Day Free Return & Exchange Policy】
To ensure your shopping experience, all orders placed on this mall are eligible for a 30-day free return and exchange service. Details are as follows:
I. Eligibility Criteria for Returns & Exchanges
Within 30 days of receiving your order, you may request a return or exchange if the following conditions are met:
– Items must remain unused, unworn, and in their original, undamaged packaging
– Items must include all original packaging, tags, and accessories
– No damage, stains, or washing marks caused by human factors
⚠️ Returns/exchanges may be declined if items fail to meet these conditions.
II. Free Return/Exchange Service Conditions
We provide complimentary return/exchange services (with shipping costs covered by us) under the following circumstances:
– Items received do not match the order
– Incorrect size or color shipped
– Damage incurred during transit
– Quality issues or manufacturing defects
For returns/exchanges not falling under these categories, shipping costs may be borne by the buyer.
III. Return/Exchange Process
To request a return or exchange, please follow these steps:
Contact customer service and provide your order number and relevant photos
Upon approval, we will arrange the return or exchange
IV. Refund Process
After verifying the returned item:
Refunds will be issued to the original payment method
Refund processing takes 1-3 business days (actual arrival time depends on the payment channel)
