30-Day Return & Exchange Policy
To ensure a smooth shopping experience, we provide a 30-day return or exchange service from the date your order is delivered.
I. Return & Exchange Eligibility
Within 30 days after receiving your order, you may request a return or exchange if the following conditions are met:
– Items must remain unused and unworn
– Items must include all original packaging, tags, and accessories
– Items must not have any damage, stains, washing marks, or signs of use caused by personal handling
⚠️ Return or exchange requests may be declined if the item does not meet the above requirements.
II. Free Return & Exchange Service Conditions
In the following situations, we will provide free return/exchange service or work with you to find an appropriate solution:
– The item received does not match your order
– The wrong size or color was shipped
– The item was damaged during transportation
– The product has quality issues or manufacturing defects
For return or exchange requests caused by personal reasons, such as incorrect size selection or a change of personal preference, customers may be responsible for part of the return/exchange costs.
III. Return & Exchange Process
To request a return or exchange, please follow these steps:
Contact us and provide your order number along with relevant product photos.
Wait for our customer service team to review your request. Once approved, we will provide the appropriate return or exchange solution.
After the item is received and confirmed to meet the return/exchange requirements, we will process your refund or arrange further service within 1–3 business days.